FAQ | Puffs & Peaks

Search for a question

Frequently Asked Questions

What Is Your Menu Like? We have the everyday staples such as bread loaves, cookies, donuts (in-store only), brownies, loaf cakes. Occasionally, we will put up specials. We update our menu for each week on our Instagram. Please head over to our instagram (@puffsandpeaks) to stay updated.

Do you accept PayNow? Yes, we accept PayNow, GrabPay, NETS, CDC vouchers and cash payments in store. We also accept PayNow and Credit Card payments on our websites for Pre-Orders. 

Are You Halal-Certified? We are not halal certified. We do utilize alcohol in our vanilla products, the rest of the products are pork, alcohol and lard-free.

What Are Your Opening Hours? We are open Thursday-Sundays Weekly, 1030am-5pm(or sold out). Please refer to our Instagram for special opening/closing dates. 

Are We Able To View Availability Of Bakes In Store? If you wish to have an update on the bakes available for the day, you are encouraged to check our Instagram @puffsandpeaks 's stories via our Instagram page. Please take note that we will try to update throughout the day, if we are not experiencing demand.

I Can't Seem To Find My Confirmation Email. Do help us to check your spam inbox as well for the confirmation email.

Directions to our shop: We are not located inside Tampines Hub, it is a different community center.

If you are driving Please use the postal code Singapore 521866 For Google Maps, click here

For Bus Services: OPTION 1Road name: Tampines Avenue 5Bus stop name: “Blk 867A”Stop ID: 75149Buses available: 34, 34B, and 69

OPTION 2Road name: Tampines Avenue 5Bus stop name: “Blk 730”Stop ID: 75141Buses available: 2933, 2N, 34A, 34B, and 69

Nearest MRT: Tampines MRT

What Are The Closest Bus Services/ MRT? Please refer to Store Directions.

Is There Parking? Yes, there is parking in Tampines Central Community Complex. For directions, please go to our "Find Us" page.

The carpark is located at the basement. Standard HDB parking prices apply. 

Donuts

Storage-  Highly recommended to be consumed on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.

Consumption- Warm for 20 - 30 seconds in the microwave after refrigeration. OR Leave them out for 15 minutes and room temperature before consumption. OR Reheat in an oven/ air fryer at 160-180 degrees for 3-5 minutes until desired. 

Friands

Storage- Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 5 days, tightly cling-wrapped.

Consumption- Consume cold OR Leave them out for 15 minutes and room temperature before consumption.

Quiches

Storage- Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.

Consumption- Warm for 20 - 30 seconds in the microwave after refrigeration. OR Reheat in an oven/ air fryer at 170C for 6 minutes until desired. 

Chilled Tarts / Layered Cakes / Eclairs

Storage- Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.

Consumption- Consume cold.

Cookies / Brownies

Storage- Store in room temperature for up to 3 days, covered. Store in the refrigerated for up to 4 - 5 days, tightly cling-wrapped. Or Freeze for up to 1 month.

Consumption- Warm for 20 - 30 seconds in the microwave after refrigeration. OR Reheat in an oven/ air fryer at 160C for 4 - 5 minutes until desired. 

Scones / Muffins / Loaf Cakes / Tea cakes

Storage- Store in room temperature for the day, covered. Store in the refrigerated for up to 2 - 3 days, tightly cling-wrapped.

Consumption- Warm for 20 - 30 seconds in the microwave after refrigeration. OR Reheat in an oven/ air fryer at 160C for 4 - 5 minutes until desired. 

Babka Rolls, Cinnamon Rolls & Bread Loaves / Focaccias

Storage- Store in room temperature for up to 3 days, covered. Store in the refrigerated for up to 4 - 5 days, tightly cling-wrapped. Or Freeze for up to 1 month.

Consumption-Warm for 20 - 30 seconds in the microwave after refrigeration. OR Reheat in an oven/ air fryer at 160C for 4 - 5 minutes until desired.

Viennoiserie (Danish, Croissants, puff pastries)

Storage- Store in room temperature for the day, covered. Store in the refrigerated for up to 2 - 3 days, tightly cling-wrapped.

Consumption- Reheat in an oven/ air fryer at 160C for 3-4 minutes until desired. Do not microwave. 

What Time Do Pre-Orders Open? Pre-order slots for the week refreshes every Monday, 7pm

Where Can I Pre-Order? You can pre-order on this site, and opt for either in-store collection or delivery.

How Can I Collect My Orders? Both delivery and store pick-up options are available. All pick-ups are done in-store during our operating hours. Upon checkout, you will be able to select your preferred time and date. *Note: Pre-order slots are first come first serve basis, do try to go in early to secure a slot!

Can I Still Walk-In Although Pre-Order Slots Are Full For The Week? Yes! We have separate quantities prepared for walk-ins so you may purchase in-store! We recommend coming early to avoid disappointment :)

Can I Get Someone To Collect On My Behalf? Yes, please help to ensure that your representative is clear of the order number and pick-up time :)

Can I Arrange For My Own Courier? In the case that our delivery slots are full, you can engage couriers like GrabExpress and Lalamove to collect & deliver your order. Check out your bakes under "store pick-up", and provide the order details (order number & pick-up time) to the rider!

I See That You Are Sold Out In-Store, Can I Still Collect My Pre-Order? We have separate quantities for retail and pre-order bakes, so rest assured that you can still collect your pre-orders!

Can I Add-On Items While Collecting My Pre-Orders? You will have to join the walk-in queue to add on bakes in-store (other than drinks) :)

How Much Is Delivery And How Can I Opt For It? You will be able to select Local Delivery ($9 islandwide) upon checkout.

What Is The Lead Time For Delivery? Delivery orders are recommended to be ordered 2 days prior, by 9PM. E.g. For a Friday delivery, orders have to be placed by Wednesday 9PM. As long as you have checked out successfully for the dates, the order will be fulfilled. 

What Is The Delivery Timing? Deliveries will be made between 11am-2.30pm. Currently, specific time-slots are not available.

Can I Change My Delivery Address After I've Placed My Order? Last-minute changes will incur a nominal fee of $9.

Same day ordering or 'manual preorders' are taken through Instagram direct message at times that we are not experiencing high demand at the bakery. Orders will be processed based on the quantity of bakes available and the walk-in demand. Payment can be made via PayNow to confirm the order. 

For deliveries, please arrange a courier via GrabExpress/ Lalamove, etc. to collect your order. We are unable to book a courier on the same day. 

Availability of bakes and confirmation of orders may vary through this process. We encourage you to place a Pre-Order for pickup/delivery on this site at least a day before to avoid disappointment :)