FAQ | Puffs & Peaks

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Frequently Asked Questions

What Is Your Menu Like?
We have the everyday staples such as bread loaves, cookies, donuts (in-store only), brownies, loaf cakes. Occasionally, we will put up specials.
We update our menu for each week on our Instagram. Please head over to our instagram (@puffsandpeaks) to stay updated.

Do you accept PayNow?
Yes, we accept both PayNow and GrabPay.

Are You Halal-Certified?
We are not halal certified. We do utilize alcohol in our vanilla products, the rest of the products are pork, alcohol and lard-free.

What Are Your Opening Hours?
Please refer to our opening hours here.

Are We Able To View Availability Of Bakes In Store?
If you wish to have an update on the bakes available for the day, you are encouraged to check our Instagram @puffsandpeaks 's stories via our Instagram page.
Please take note that we will try to update throughout the day, if we are not experiencing demand.

I Can't Seem To Find My Confirmation Email.
Do help us to check your spam inbox as well for the confirmation email.

Directions to our shop:
We are not located inside Tampines Hub, it is a different community center.

If you are driving
Please use the postal code Singapore 521866 
For Google Maps, click here

For Bus Services:
OPTION 1
Road name: Tampines Avenue 5
Bus stop name: “Blk 867A”
Stop ID: 75149
Buses available: 34, 34B, and 69

OPTION 2
Road name: Tampines Avenue 5
Bus stop name: “Blk 730”
Stop ID: 75141
Buses available: 2933, 2N, 34A, 34B, and 69

Nearest MRT:
Tampines MRT

What Are The Closest Bus Services/ MRT?
Please refer to our travel directions here.

Is There Parking?
Yes, there is parking in Tampines Central Community Complex. For directions, please go to our "Find Us" page.

Donuts

Storage
Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.

Consumption
Warm for 20 - 30 seconds in the microwave after refrigeration.
OR Leave them out for 15 minutes and room temperature before consumption.
OR Reheat in a toaster oven until warm.


Friands

Storage
Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 5 days, tightly cling-wrapped.

Consumption
Consume cold.
OR Leave them out for 15 minutes and room temperature before consumption.


Quiches

Storage
Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.

Consumption
Warm for 20 - 30 seconds in the microwave after refrigeration.
OR Reheat in a toaster oven until warm.
OR Oven at 170C for 6 minutes until warm.


Chilled Tarts / Layered Cakes / Eclairs

Storage
Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.

Consumption
Consume cold.


Cookies / Brownies

Storage
Store in room temperature for up to 3 days, covered.
Store in the refrigerated for up to 4 - 5 days, tightly cling-wrapped.
or Freeze for up to 1 month.

Consumption
Warm for 20 - 30 seconds in the microwave after refrigeration.
OR Reheat in a toaster oven until warm.
OR Reheat in a convection oven at 160C for 4 - 5 minutes


Scones / Muffins / Loaf Cakes / Tea cakes

Storage
Store in room temperature for the day, covered.
Store in the refrigerated for up to 2 - 3 days, tightly cling-wrapped.

Consumption
Warm for 20 - 30 seconds in the microwave after refrigeration.
OR Reheat in a toaster oven until warm.
OR Reheat in a convection oven at 160C for 4 - 5 minutes


Bread Rolls & Bread Loaves / Focaccias

Storage
Store in room temperature for up to 3 days, covered.
Store in the refrigerated for up to 4 - 5 days, tightly cling-wrapped.
or Freeze for up to 1 month.

Consumption
Warm for 20 - 30 seconds in the microwave after refrigeration.
OR Reheat in a toaster oven until warm.
OR Reheat in a convection oven at 160C for 4 - 5 minutes

What Time Do Pre-Orders Open?
Pre-order slots for the week refreshes every Monday, 7pm

Where Can I Pre-Order?
You can pre-order on this site, and opt for either in-store collection or delivery.

How Can I Collect My Orders?
Both delivery and store pick-up options are available . All pick-ups are done in-store during our operating hours. Upon checkout, you will be able to select your preferred time and date. *Note: Pre-order slots are first come first serve basis, do try to go in early to secure a slot!

Can I Still Walk-In Although Pre-Order Slots Are Full For The Week?
Yes! We have separate quantities prepared for walk-ins so you may purchase in-store! We recommend coming early to avoid disappointment :)

Can I Get Someone To Collect On My Behalf?
Yes, please help to ensure that your representative is clear of the order number and pick-up time :)

Can I Arrange For My Own Courier?
In the case that our delivery slots are full, you can engage couriers like GrabExpress and Lalamove to collect & deliver your order. Check out your bakes under "store pick-up", and provide the order details (order number & pick-up time) to the rider!

I See That You Are Sold Out In-Store, Can I Still Collect My Pre-Order?
We have separate quantities for retail and pre-order bakes, so rest assured that you can still collect your pre-orders!

Can I Add-On Items While Collecting My Pre-Orders?
You will have to join the walk-in queue to add on bakes in-store (other than drinks) :)

How Much Is Delivery And How Can I Opt For It?
You will be able to select Local Delivery ($9 islandwide) upon checkout.

What Is The Lead Time For Delivery?
Delivery orders have to be in the latest 2 days prior, by 10pm. E.g. For a Friday delivery, orders have to be placed by Wednesday 10pm.

What Is The Delivery Timing?
Deliveries will be made between 11.30am-2.00pm. Currently, specific time-slots are not available.

Can I Change My Delivery Address After I've Placed My Order?
Last-minute changes will incur a nominal fee of $9.