Frequently Asked Questions (FAQ)


Product FAQ

1. How do we care for the bakes?
Please note that as a general rule, all bakes are BEST consumed on the day of delivery.  

Donuts

  • Storage: Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.
  • Consumption:
    • Warm for 20 - 30 seconds in the microwave after refrigeration.
    • /Leave them out for 15 minutes and room temperature before consumption.
    • /Reheat in a toaster oven until warm.

 


Layered Cakes

  • Storage: Highly recommended to consume on the day of delivery. Otherwise, please immediately refrigerate for up to 3 days, tightly cling-wrapped.
  • Consumption:
    • /Leave them out for 15 minutes and room temperature before consumption. 

 

Cookies / Brownies

  • Storage: 
    • Store in room temperature for up to 3 days, covered.
    • Store in the refrigerated for up to 4 - 5 days, tightly cling-wrapped.
    • /Freeze for up to 1 month. 
  • Consumption:
    • Warm for 20 - 30 seconds in the microwave after refrigeration.
    • /Reheat in a toaster oven until warm.
    • /Reheat in a convection oven at 160C for 4 - 5 minutes
       

Scones / Muffins / Loaf Cakes / Tea cakes

  • Storage: 
    • Store in room temperature for up to 3 days, covered.
    • Store in the refrigerated for up to 4 - 5 days, tightly cling-wrapped. 
  • Consumption:
    • Warm for 20 - 30 seconds in the microwave after refrigeration.
    • /Reheat in a toaster oven until warm.
    • /Reheat in a convection oven at 160C for 4 - 5 minutes

 

Bread Rolls & Bread Loaves 

  • Storage: 
    • Store in room temperature for up to 2 days, covered.
    • Store in the refrigerated for 3 - 5 days, tightly cling-wrapped.
    • /Freeze for up to 1 month. 
  • Consumption:
    • Warm for 20 - 30 seconds in the microwave after refrigeration.
    • /Reheat in a toaster oven until warm.
    • /Reheat in a convection oven at 160C for 4 - 5 minutes

 

Other pastries

  • Please enquire

 

Shop FAQ

1. What is your menu like?
We have the everyday staples such as bread loaves, cookies, donuts (in-store only), brownies, loaf cakes. Occasionally, we will put up specials. 

We update our menu for each week on our Instagram "highlights". Please head over to our instagram (@puffsandpeaks) to stay updated.

2. Are you halal-certified?
We are not halal certified. We do utilize alcohol in our vanilla products, the rest of the products are pork, alcohol and lard-free.

3. What are your opening hours?
Monday - Wednesday: Closed

Thursday - Sunday: 1030AM - 5PM (or until sold out)

4. Are we able to preorder bakes in store?
At the moment, we are trying our best to settle into our new store operations and will open for preorders when we are ready. 

If you wish to have an update on the bakes available for the day, please Whatsapp 8889 2466. Please take note that we might be experiencing high volume and if so, will delay our replies. 

 

Transport FAQ

1. What are the closest bus services / MRT?
Road name: Tampines Avenue 5
Bus stop name: "Blk 867A" - Buses 34, 34B and 69.

  • Stop ID: 75149

Bus stop name: "Blk 730" - Buses 293, 2N, 34, 34A, 34B and 69

  • Stop ID: 75141

 

Nearest MRT: Tampines MRT. 

 

2. Is there parking?
Yes, there is parking in Tampines Central Community Complex. Please type in postal code 521866 for accuracy.